Returns & Exchanges

At The Derma Co, we want you to be completely satisfied with your skincare journey, which is why we offer a hassle-free 7-day return policy for unused and unopened products. If you experience an adverse reaction or receive a damaged item, our dedicated team is here to assist with a quick replacement or refund.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.

• 2.
  Quality Verification

  Upload clear images of the product and its packaging to help our dermatological experts verify the condition and reason for return.

• 3.
  Package Pickup

  Once approved, our logistics partner will schedule a pickup from your doorstep; please ensure the product is in its original packaging with all seals intact.

• 4.
  Refund Processing

  After the returned item passes our quality check at the warehouse, your refund will be processed to the original payment method within 5-7 business days.